Do you accept my insurance?
Like many private practitioners, TherapyWorks is an “out-of-network” provider for all insurance companies. That means we do not work directly with insurance companies. This allows us to provide complete confidentiality and a higher quality of care, independent from any insurance-based rules or decisions.
Although we understand that many clients are interested in using their insurance benefits, we believe it’s important to inform you of the following:
- When using insurance, treatment needs to be “medically necessary”, therefore a mental disorder diagnosis is required.
- When using insurance, a diagnosis remains on a client’s permanent record and could possibly lead to a long-standing impact on one’s healthcare.
- When using insurance, you must be “sick enough” for coverage to be provided. In other words, to continue therapy each session must be clinically justified. Many normal life struggles and transitions we serve do not meet criteria for a justifiable and reimbursable diagnosis.
- When using insurance, the amount and quality of your care is left in the hands of the insurance company — not you and your therapist. The course of treatment is often dictated by a utilization review process.
- When using insurance, your confidentiality and private details are not maintained. Third-party members become involved in the process and have access to you and your family’s sensitive mental health record.
Will I get reimbursed?
A monthly comprehensive superbill is provided to all clients via email and can be submitted directly to an insurance provider for reimbursement. It is our experience that most clients can be reimbursed up to 50 to 80% for the cost of their sessions. Many clients are pleasantly surprised with their options.
If you intend to use your insurance, please check your coverage carefully. We recommend that you contact your insurance provider prior to our initial meeting to better understand your insurance benefits and the reimbursement policy for an “out-of-network” provider. To learn more about your mental health coverage, here are a few recommended questions to consider:
- Does my policy cover out-of-network outpatient psychotherapy for me?
- Is there a limit to the number of visits allowed?
- Is a physician’s referral required?
- Do I need pre-authorization?
- Do I have a deductible? Have I met the deductible for this year?
- What percentage of my therapy costs will be covered?
- Which address do I send statements to?
- Are there additional forms to be sent with my statement?
Many client’s have been successful in utilizing a Health Savings Account (HSA) and/or Flexible Spending Account for reimbursement of accrued therapy expenses. Please note, it is our standard policy to provide a monthly electronic copy of each client’s statement for personal record or reimbursement purposes.
We understand that financial concerns may lead you to use an in-network provider. Please be aware that there are also several local non-profit agencies that provide low-cost counseling services.